Waste and Utilities FAQ
Utility Services FAQ
Q: What services are covered in my Lehi City billing?
A: All services except your gas and phone. (i.e. power, water, sewer, garbage, pressurized irrigation, storm drain fees and taxes.)
Q: When do I get my bill and when is it due?
A: If you are a cycle 1 customer you will receive your statement on or before the 20th of each month and the due date is the 10th of the following month. If you are a cycle 2, you will receive your statements on or before the 5th and the due date is the 25th of that month.
Q: Where can I call for questions about my billing?
A: Please call the Information Center at 385.201.1000, Mon.-Thurs. 7 a.m.- 6 p.m. and Fri 7 a.m. – 4 p.m.
Q: Where do I sign up for gas service?
A: Call Dominion Energy at 1.800.323.5517
Q: What payment options are available to make my utility payments?
A: We offer several ways for you to pay your bill:
- You may pay online at www.xpressbillpay.com.
- You may send your payment in the mail.
- You may put it into the drop box located in the parking lot south of City Hall.
- You may pay in person inside our office, Mon.-Thurs. 7 a.m.-6 p.m. and Fri 7 a.m.-4 p.m.
Waste and Recycling FAQ
Q: When is my garbage day?
A: See the waste pickup map to locate your address and day of pick up.
Q: When is my recycling picked up?
A: Recycling is picked up every other week on your regular garbage day. Please see the waste pickup map and recycling calendar above.
Q: What holidays are observed by Waste Management?
A: Garbage and recycling collection will not occur on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. During a holiday week, service will be delayed by one day for all days that fall on or after that holiday. Normal schedule will resume the following week. Refer to the recycling calendar for specific holiday dates.
Q: What is the blue can, how is it different?
A: The blue can is a recycle can. Only certain items can go into it and it is picked up every other week with your regular garbage day pickup. For more recycling tips click here.
Q: What if the garbage truck does not pick my cans up?
A: Call Lehi City 385.201.1000
Q: What do I do if my can is damaged or broken?
A: Call Lehi City at 385.201.1000
Q: What do I do if I would like to have additional cans?
A: Call Lehi City at 385.201.1000 to order an additional can. Additional cans are $10.65 per month. A second recycling can is available at no charge. You must keep cans for at least six months.
Q: I have a larger than normal amount of garbage I need to get rid of, where do I go?
A: There is a Utah County landfill, located at 2000 W. 200 S. in Lindon. Call 801.225.8170, 7 a.m. – 6 p.m. M-F, 8:00 a.m. – 3:30 p.m. Sat. If you pay garbage to Lehi City, you are entitled to one dump pass per year available at the city offices. The dump pass gives you five punches to use at the North Pointe Solide Waste landfill. Beginning January 1, 2021, the punch pass will have 3 punches. Each punch is good for up to 499 lbs. If your load is over 499 lbs, then your pass will be punched accordingly.
Q: Where can we go to dump green waste, lawn clippings and limbs?
A: You request a Green Waste can from Lehi City by calling 385.201.1000. The cost is $6.92 per month. The green waste can is dumped once a week on the same day as your regular garbage pickup. The program runs from March 1- November 30, and you are only billed for those months. Only organic materials are allowed in the green waste can.
Q: Does Lehi City offer a Dumpster Rental program?
A: Lehi City offices have a dumpster program that allows our garbage customers to use an oversize dumpster for five days. Dumpsters are delivered on Thursday and picked up the following Tuesday. The dumpster must be placed on the applicant’s property. The fee for the dumpster program is $150.00 for one dump. You can fill out the Dumpster Rental form, Filling out the form and requesting the dumpster does not guarantee the dumpster. Please call 385-201-2267 after you submit your form on-line to verify the date and make the $150 payment.